Responsible Gaming at 999bs
At 999bs, we believe that gaming should be entertaining, not harmful. Our comprehensive responsible gaming programme gives every Bangladesh player the tools, knowledge, and support needed to stay in control — from daily deposit limits and session timers to full self-exclusion. Your wellbeing always comes first.
Important Notice: 999bs is strictly an 18+ platform. If you are under 18 years of age, you are not permitted to register, deposit, or participate in any gaming activity on this site. If you feel that gambling is negatively affecting your life or the lives of people around you, please contact our support team immediately at [email protected] — we are available 24 hours a day, 7 days a week.
Player-First Philosophy
Responsible gaming is not a compliance checkbox at 999bs — it is a foundational principle. Every product decision, promotion, and platform feature is evaluated against its potential impact on player wellbeing.
Powerful Self-Control Tools
Set deposit limits, loss limits, session timers, and cooling-off periods directly from your account settings. These tools are designed to help you keep gaming fun and within your personal comfort zone.
Self-Exclusion on Request
Any 999bs player can request a full self-exclusion at any time. Once activated, your account is suspended and you will not be able to log in or receive promotional communications for the duration you specify.
Strict Age Verification
Every new 999bs account goes through a mandatory age verification process. Players must be 18 years or older. Identity documents are reviewed by our compliance team before full account access is granted.
Behavioural Monitoring
Our platform monitors gameplay patterns for signs of problematic behaviour. If our system detects sustained high-frequency play, escalating deposits, or sudden pattern changes, our team may proactively reach out.
Confidential Support
All responsible gaming requests and conversations with our support team are treated with complete confidentiality. Requesting help or activating limits will never result in account penalties or adverse treatment.
1. Our Commitment to Responsible Gaming
999bs is a platform built for entertainment. Casino games, slots, live dealer tables, and sports betting on cricket, BPL, IPL, and international tournaments are all meant to be enjoyed as leisure activities — not as a primary source of income or as a way to resolve financial problems. We take our duty of care to every Bangladesh player seriously, and our responsible gaming programme reflects that commitment at every level of the organisation.
Our approach to responsible gaming rests on three core principles:
- Prevention: We proactively provide information, tools, and prompts that help players make informed decisions before harmful patterns develop;
- Intervention: Where our monitoring systems or support team identify a player who may be experiencing difficulties, we intervene promptly and with sensitivity;
- Support: When a player reaches out for help, we respond without judgement, provide immediate access to self-control tools, and direct them to relevant professional resources.
Responsible gaming at 999bs is not the responsibility of the player alone. It is a shared commitment between our platform, our team, and the wider gaming community in Bangladesh. We encourage all players to engage with the tools and information on this page and to contact us at any time if they have concerns about their gaming behaviour.
2. Age Restriction — 18+ Only
The 999bs platform is strictly restricted to individuals who are 18 years of age or older at the time of registration. This is a non-negotiable requirement and applies to all players regardless of location within Bangladesh. Underage gambling is illegal and harmful, and 999bs has zero tolerance for any attempt to circumvent this policy.
2.1 Age Verification Process
All new accounts are required to pass an age and identity verification process before they can make deposits, place bets, or withdraw funds. Accepted verification documents include:
- Bangladesh National Identity Card (NID) — the primary and preferred document;
- Valid, unexpired passport;
- Government-issued birth certificate accompanied by a photo ID.
If a player is unable or unwilling to provide satisfactory age verification, their account will be suspended and any funds held will be returned after standard identity checks.
2.2 Protecting Young People
If you share a device or household with individuals under the age of 18, we strongly recommend the following:
- Always log out of your 999bs account when you are finished playing;
- Never share your account credentials with anyone, including family members;
- Use device-level parental controls to restrict access to gambling websites;
- Store any payment method details (bKash, Nagad, Rocket) in a way that is not accessible to minors.
Suspected Underage Access: If you believe that a minor has accessed a 999bs account, please contact us immediately at [email protected]. We will investigate and take immediate action. Accounts confirmed to belong to underage individuals will be permanently closed.
3. Player Protection Tools
999bs provides a comprehensive suite of tools designed to give you direct, practical control over your gambling activity. All tools are available free of charge and can be activated immediately through your account settings or by contacting our support team. Once a limit is set and confirmed, it takes effect immediately. Limit increases may only take effect after a cooling-off period to prevent impulsive decisions.
Deposit Limits
Set a maximum amount you are willing to deposit within a defined period — daily, weekly, or monthly. Once your limit is reached, the platform will not allow further deposits until the period resets. You can set your deposit limit as low as ৳500 per day. A reduction takes effect immediately; an increase requires a 48-hour cooling-off period.
Loss Limits
Define the maximum net loss you are prepared to accept over a daily, weekly, or monthly period. When your net loss reaches the specified threshold, gameplay is automatically paused for the remainder of the period. This tool is particularly useful for players who want to prevent chasing losses during a bad run.
Session Time Limits
Set a maximum duration for each individual gaming session. When your session limit is reached, you will receive a notification and be automatically logged out. This helps prevent extended play sessions that can occur when time perception is distorted during gameplay. Sessions can be capped at intervals from 30 minutes to 8 hours.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and a summary of your net session activity. Reality checks can be configured to appear every 15, 30, or 60 minutes. Each check requires a brief acknowledgement before play resumes, creating a natural pause for reflection.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account remains accessible for reviewing history and requesting withdrawals, but all gaming and deposit functionality is disabled. A cool-off can be activated immediately without contacting support.
Marketing Opt-Out
Disable all promotional communications — including bonus offers, seasonal promotions (Eid campaigns, BPL cricket specials, Pohela Boishakh offers), and game launch notifications — with a single toggle in your account preferences. This can help reduce triggers if you are trying to reduce your gambling activity.
4. Self-Exclusion
Self-exclusion is the strongest player protection tool available on 999bs. When you self-exclude, your account is fully suspended for a minimum period that you choose. During the exclusion period, you will be unable to log in, place bets, make deposits, or receive any marketing communications from 999bs.
4.1 How to Request Self-Exclusion
Self-exclusion can be requested in two ways:
- Via account settings: Navigate to the Responsible Gaming section of your account profile and select "Self-Exclude". Choose your exclusion period and confirm. The exclusion takes effect within one (1) hour of your request.
- Via our support team: Email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your username and the duration you wish to exclude. Our team will process the request within two (2) hours.
4.2 Exclusion Periods
The following self-exclusion durations are available:
- 6 months — minimum self-exclusion period;
- 1 year
- 3 years
- 5 years
- Permanent exclusion — indefinite with no right of reinstatement.
4.3 During the Exclusion Period
- Your account balance will be preserved. You may request a withdrawal of any remaining balance within 30 days of your exclusion being activated.
- All pending bonuses and promotional rewards will be forfeited.
- You will be removed from all marketing lists immediately.
- Any attempt to create a new 999bs account during an active self-exclusion period is a breach of our Terms & Conditions. New accounts detected as belonging to an excluded player will be closed and any deposits refunded.
4.4 Returning After Self-Exclusion
After a fixed-period exclusion ends, you may request reinstatement of your account by contacting [email protected]. Reinstatement is not automatic. You will be required to complete a brief responsible gaming review before your account is reactivated. We strongly encourage all returning players to immediately set appropriate deposit and session limits before resuming play.
Permanent Exclusion: Permanent self-exclusion cannot be reversed under any circumstances. This option is recommended for players who have identified a serious problem with gambling and wish to remove access entirely and irrevocably. If you are considering permanent exclusion, please also seek guidance from a professional counselling service.
5. Recognising Problem Gambling
Problem gambling is a recognised condition in which an individual is unable to control their gambling behaviour despite negative consequences on their finances, relationships, mental health, or daily functioning. It can affect people from any background and at any income level. Recognising the warning signs early is the most effective way to prevent serious harm.
Common Warning Signs
Gambling may be becoming a problem if you recognise any of the following patterns in yourself or someone you know:
- Spending more money or time gambling than originally intended;
- Feeling restless, irritable, or anxious when not gambling;
- Gambling to escape stress, anxiety, depression, or personal problems;
- Chasing losses — continuing to gamble in an attempt to win back money already lost;
- Lying to family members, friends, or colleagues about how much you gamble or have lost;
- Neglecting work, studies, family responsibilities, or personal health due to gambling;
- Borrowing money, selling possessions, or otherwise funding gambling in ways that create financial strain;
- Making repeated unsuccessful attempts to cut down or stop gambling;
- Gambling with money set aside for essential expenses such as rent, food, or utility bills;
- Feeling guilt, shame, or regret after a gambling session but continuing regardless.
Experiencing one or more of these signs does not necessarily mean you have a gambling disorder, but it is a strong signal that it may be time to review your relationship with gambling. 999bs encourages you to speak to someone — whether that is our support team, a trusted friend or family member, or a professional counsellor. There is no shame in asking for help, and doing so early leads to the best outcomes.
6. Self-Assessment
The following questions are designed to help you reflect honestly on your current gambling habits. This is not a clinical diagnostic tool, but if you answer "yes" to three or more of these questions, we strongly recommend activating a cool-off period and reaching out to our support team or a professional counselling service.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, school fees, or utility bills?
Have you tried to win back money you have lost by placing more bets (commonly known as "chasing losses")?
Have you ever felt the need to gamble with larger amounts of money to achieve the same level of excitement as before?
Have you lied to or hidden your gambling activity from family members, friends, or colleagues?
Have you felt irritable, anxious, or low when you were not able to gamble, or immediately after stopping a session?
Has your gambling activity had a negative impact on your work, studies, personal relationships, or daily responsibilities?
Have you borrowed money, sold personal belongings, or used credit to fund your gambling at any point?
Have you made sincere attempts to reduce or stop your gambling but found yourself unable to follow through?
Honest reflection is the first step. If reading through these questions made you uncomfortable or prompted recognition of familiar patterns, that awareness is valuable. Contact our responsible gaming team at [email protected] and we will help you explore the options available to you without pressure or judgement.
7. Support & Resources
If you or someone you know is struggling with problem gambling, professional help is available. 999bs encourages all players who are concerned about their gambling behaviour to seek support from qualified organisations and counsellors. The following types of resources are commonly available for individuals dealing with gambling-related difficulties in Bangladesh and internationally:
7.1 Professional Counselling Services
A qualified mental health professional or addiction counsellor can provide personalised support for individuals experiencing problem gambling. Counselling services may be available through hospitals, private clinics, or community health organisations in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities across Bangladesh. If you are not sure where to start, speak to your general practitioner or contact a local hospital's mental health department for a referral.
7.2 Support Groups
Peer support groups bring together individuals with shared experiences of problem gambling in a structured, confidential setting. Participants are able to share their experiences, receive encouragement, and develop coping strategies alongside others who understand what they are going through. Ask your local health authority or counsellor about gambling-related support groups available in your area.
7.3 Family Support
Problem gambling affects not only the individual but also their family and close relationships. Family members of individuals with a gambling problem may also benefit from dedicated support and guidance on how to provide effective help while maintaining their own wellbeing. Many counselling services offer family-specific programmes alongside individual support.
7.4 Financial Counselling
If gambling has created financial difficulties, a certified financial counsellor can help you develop a debt management plan, negotiate with creditors, and rebuild financial stability. Services are available through banks, credit institutions, and non-profit financial assistance organisations in Bangladesh.
Reach Out to 999bs Responsible Gaming Support
Our dedicated responsible gaming team is reachable 24 hours a day, 7 days a week, including during public holidays such as Eid, Durga Puja, and Bangladesh National Day. All communications are treated in strict confidence. Email us at [email protected] with the subject line "Responsible Gaming Help" — we will respond promptly and connect you with the right tools and resources.
8. Contact Our Responsible Gaming Team
999bs maintains a dedicated responsible gaming support function within our broader customer support team. You can reach us through the following channel at any time:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for responsible gaming requests: "Responsible Gaming Help" or "Self-Exclusion Request" or "Deposit Limit Request"
- Response time: Within 2 hours for urgent requests; within 24 hours for general responsible gaming enquiries
- Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
8.1 What Our Team Can Help With
- Activating deposit limits, loss limits, or session time limits on your behalf;
- Processing cool-off and self-exclusion requests;
- Providing information about responsible gaming tools and how they work;
- Signposting you to professional support organisations and counselling resources;
- Reviewing account activity at your request to help you understand your gambling patterns;
- Assisting family members or concerned third parties who wish to raise a welfare concern about a 999bs player.
8.2 Third-Party Welfare Enquiries
If you are a family member, friend, or carer concerned about the gambling behaviour of a 999bs player, please write to us at [email protected]. We take all welfare concerns seriously. While we are bound by our Privacy Policy to protect individual account data, we can confirm receipt of your concern and take appropriate internal action where warranted, as well as provide general guidance on how you can best support the individual in question.
You are not alone. Many players at some point question their relationship with gambling. Reaching out is a sign of strength, not weakness. Our team at 999bs is here to listen, to provide practical tools, and to help you regain a healthy, enjoyable relationship with gaming — or to step away entirely if that is the right choice for you.
Gaming Should Always Be Fun
Set your limits, stay in control, and enjoy everything 999bs has to offer — from live cricket betting and BPL markets to premium slots and live casino tables. Play at your own pace, within your own means.
Need help right now? Review our Privacy Policy or Terms & Conditions. 18+ only. Please play responsibly.